What should be optional in a IT support proposal?

In this template: Cloud backup ($12.00 USD per month), Security training ($450.00 USD per quarter). Optional lines sit next to the base price with a switch, so clients choose them without a follow-up email.

How much to charge for IT support

Updated September 19, 2026. Example prices in US dollars from the IT support proposal template.

Short answer: Price IT support as one fixed line (managed it support at $65.00 USD) with a starting total of $1,155.00 USD, then 2 optional lines (cloud backup, security training) the client can switch on, and quantities the client sets within your limits. Set your own numbers; the structure is what gets accepted.

A worked example for IT providers: the pricing lines from our IT support proposal, what is fixed, what the client can switch on, and how to present it so the total gets accepted rather than negotiated.

The example pricing

Line	Example price	How it is sold
Managed IT supportPer user per month: help desk, patching, monitoring	$65.00 USD per month	IncludedClient picks 5 to 60
Cloud backupPer user per month, daily, tested monthly	$12.00 USD per month	Optional, on by defaultClient picks 0 to 60
Security trainingA one-hour session for the whole team, twice a year	$450.00 USD per quarter	Optional, off by default

Starting total with the defaults on: $1,155.00 USD, before the client chooses among 2 optional lines, with 2 quantities the client sets within your limits. Example prices in US dollars; the template works in 16 currencies and every number is yours to change.

How to present it

Software and web work needs a scope the client can read in one sitting: what is included, what happens when it changes, and what they get at each milestone. The proposal doubles as the agreement, so write the change rule into it.

Fixed price for the defined build, then a care plan or support line as a recurring option. The build wins the project; the care plan is where the year's revenue is, and a switch on the proposal is the cheapest way to sell it.

Let the client count the extras: pages, products loaded, integrations, seats. A quantity they set within limits you chose replaces three rounds of "can you also" emails.

Questions people ask

How much should I charge for IT support?: Price IT support as one fixed line (managed it support at $65.00 USD) with a starting total of $1,155.00 USD, then 2 optional lines (cloud backup, security training) the client can switch on, and quantities the client sets within your limits. Set your own numbers; the structure is what gets accepted.
What should be optional in a IT support proposal?: In this template: Cloud backup ($12.00 USD per month), Security training ($450.00 USD per quarter). Optional lines sit next to the base price with a switch, so clients choose them without a follow-up email.
How do I present IT support pricing so it gets accepted?: Software and web work needs a scope the client can read in one sitting: what is included, what happens when it changes, and what they get at each milestone. The proposal doubles as the agreement, so write the change rule into it.

Why this structure gets accepted

One fixed line the client can say yes to. Managed IT support is priced as a whole, so the conversation is about the result, not the hours.
Options on the page, not in follow-up emails. Cloud backup, Security training sit next to the base price with a switch. People choose what they can see.
The total moves as they choose. On a Quote and Sign page the client toggles lines and sets quantities, watches the total update, and signs with their name. What they chose becomes part of the signed record.

Put it in front of a client

Open this pricing as a real proposal, change the words and numbers, and send the link. Your client reads it on their phone, adjusts the options, and accepts with one tap. Both of you get the signed PDF.

Try it in the editor, no account See the IT support proposal template